Staff Better

Staff Better is a communication platform for temp agencies remind their employees about upcoming jobs. This reduces the amount of "no shows" coming to a job.

What We Do

Core Problem We Solve

• No-Show Reduction: Staffing agencies lose significant revenue and client satisfaction due to temporary workers not showing up for scheduled shifts
• Communication Gap: Manual reminder processes are time-consuming and often ineffective
• Scheduling Complexity: Managing hundreds of temporary workers across multiple job sites and time zones

Key Features

1. Automated SMS Reminder System

   • Sends strategic reminders 2 days before, 1 day before, and morning-of work assignments
   • Intelligent timing based on work start times and time zones
   • Rate limiting and retry mechanisms to ensure reliable delivery

2. Associate Management

   • Comprehensive associate database with contact information
   • Job assignment tracking and status management
   • Confirmation status tracking (Confirmed, Unconfirmed, No Response)

3. Job Assignment System

   • Create and manage job postings with customer details
   • Assign associates to specific jobs with work dates and times
   • Track reminder counts and confirmation status

4. Two-Way Communication

   • Associates can respond to SMS messages with confirmations
   • Automatic opt-out handling for associates who don't want reminders
   • Help system for associates to get assistance

5. Company Setup & Onboarding

   • Streamlined company registration process
   • Integration with Microsoft Azure AD for enterprise authentication
   • Google OAuth for smaller organizations

Tech Stack

Frontend & Framework

• Next.js 15.3.5 - React-based full-stack framework with App Router
• React 19.1.1 - Modern React with latest features
• TypeScript 5 - Full type safety across the application
• Tailwind CSS 4 - Utility-first CSS framework for styling

Backend & Database

• Supabase - PostgreSQL database with real-time capabilities
  • Authentication and user management
  • Database operations with type-safe queries
  • Real-time subscriptions for live updates
• Next.js API Routes - Serverless API endpoints
• Server-Side Rendering (SSR) - Optimized performance and SEO

Messaging & Communication

• Twilio - SMS messaging service for reminders
  • A2P 10DLC compliance for business messaging
  • Webhook handling for incoming messages
  • Phone number formatting and validation

Authentication & Security

• Supabase Auth - Primary authentication system
• Microsoft Azure AD - Enterprise authentication integration
• Google OAuth - Alternative authentication method
• Middleware-based route protection

AI & Data Processing

• OpenAI API - Intelligent column mapping for Excel imports
• Google Gemini API - Alternative AI service for data processing
• ExcelJS - Excel file parsing and processing

Testing & Quality Assurance

• Jest - Unit testing framework
• React Testing Library - Component testing
• Playwright - End-to-end testing
• TypeScript - Compile-time error checking

DevOps & Deployment

• Vercel - Hosting and deployment platform
• GitHub Actions - CI/CD pipeline
• Automated Cron Jobs - Scheduled reminder processing every 15 minutes
• Environment-based configuration

Architecture Patterns

• SOLID Principles - Clean, maintainable code architecture
• Dependency Injection - Loose coupling between services
• Repository Pattern - Data access abstraction
• Service Container - Centralized dependency management
• Strategy Pattern - Pluggable message handlers

How It Works

1. Company Onboarding

• Companies sign up and complete setup form
• Configure company information and preferences
• Set up authentication (Azure AD or Google)

2. Job Management

• Create job postings with customer details, work dates, and times
• Import associate data via Excel files with AI-powered column mapping
• Assign associates to specific jobs

3. Automated Reminder System

• Scheduler Service runs every 15 minutes via GitHub Actions
• Reminder Service identifies due reminders based on:
  • 2 days before work date
  • 1 day before work date
  • Morning of work (1-2 hours before start time)
• Message Service sends personalized SMS reminders via Twilio
• Rate limiting prevents message spam and ensures compliance

4. Associate Interaction

• Associates receive SMS reminders with job details
• Can respond with confirmations, help requests, or opt-out
• Incoming Message Service processes responses automatically
• Status updates are reflected in real-time in the dashboard

5. Monitoring & Analytics

• Real-time dashboard showing job assignments and status
• Reminder tracking and success rates
• Associate confirmation status monitoring
• Comprehensive logging and error handling

Business Impact

• Reduced No-Shows: Automated reminders significantly decrease no-show rates
• Time Savings: Eliminates manual reminder processes
• Compliance: Built-in TCPA and A2P 10DLC compliance
• Scalability: Handles hundreds of associates across multiple time zones
• Cost Efficiency: Reduces lost revenue from no-shows and manual processes