A pipelined SLA compliance analysis for NYC 311 Service Requests 2021-2025
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Mar 30, 2026 - Python
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sla-compliance
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Exploratory Data Analysis (EDA) Dashboard for technical support ticket analysis and SLA compliance monitoring, built using SQL, Kibana, Tableau, and Gradio.
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Mar 4, 2025 - Jupyter Notebook
Interactive Excel logistics dashboard tracking OTIF, SLA compliance, delay trends and return rates across 200 shipments — revealing a 42.5% SLA breach rate and 235% increase in delays from January to July.
excel supply-chain data-visualisation otif kpi-dashboard operations-analytics sla-compliance logistics-analytics
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Mar 9, 2026
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