This project aims to help Meesho identify and prioritize the key reasons behind customer complaints using Pareto analysis. By focusing on the top complaint categories contributing to the majority of issues, Meesho can take targeted actions to improve customer satisfaction and optimize operations.
AppPoint, an app store platform, aimed to enhance user satisfaction by analyzing customer complaints . The goal was to identify underperforming apps and the most frequent types of complaints using Pareto Analysis. This project enables the company to take focused actions on improving app quality and customer experience.
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