e2e-audio : End to End Baseline Audio Summarization | Agent Assist, DLP API, Baseline Summarization model |
- Configure conversation profile in Agent Assist
- Run PII redaction on audio transcripts using Data Loss Prevention API
- Generate summaries from Baseline Summarization Model
- Summarization baseline model in Agent Assist enables users to customize content of the summary by selecting from following predefined sections:
- Situation: What customer needs help with or has question about.
- Action: What agent does to help customer.
- Resolution: Result of customer service.
- Customer satisfaction: "Unsatisfied" if customer is unsatisfied at the end of conversation & "Satisfied" otherwise.
- Reason for cancellation: If customer requests to cancel service. N/A otherwise.
- Entities: The key-value pairs of important entities extracted from conversation.
