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fix(bill-payments): dispute statuses #301

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Merged
Dhirajkumar55 merged 2 commits into from
Jun 27, 2025
Merged

fix(bill-payments): dispute statuses #301

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e0bb1d6
fix(bill-payments): dispute statuses
Jun 27, 2025
376bd9b
made some changes
Jun 27, 2025
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27 changes: 6 additions & 21 deletions api-references/payments/billpay/api-integration.json
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Original file line number Diff line number Diff line change
Expand Up @@ -2353,15 +2353,10 @@
"description": "BBPS Complaint status",
"example": "ASSIGNED",
"enum": [
"INITIALIZED",
"ASSIGNED",
"RE_ASSIGNED",
"ASSIGNED_TO_BOU",
"ASSIGNED_TO_COU",
"ASSIGNED_TO_OU",
"ESCALATED",
"REJECTED",
"RESOLVED",
"UNRESOLVED"
"DEFAULT_RESOLVED"
]
}
},
Expand Down Expand Up @@ -2499,15 +2494,10 @@
"items": {
"type": "string",
"enum": [
"INITIALIZED",
"ASSIGNED",
"RE_ASSIGNED",
"ASSIGNED_TO_BOU",
"ASSIGNED_TO_COU",
"ASSIGNED_TO_OU",
"ESCALATED",
"REJECTED",
"RESOLVED",
"UNRESOLVED"
"DEFAULT_RESOLVED"
]
}
}
Expand Down Expand Up @@ -2774,15 +2764,10 @@
"description": "BBPS Complaint status",
"example": "ASSIGNED",
"enum": [
"INITIALIZED",
"ASSIGNED",
"RE_ASSIGNED",
"ASSIGNED_TO_BOU",
"ASSIGNED_TO_COU",
"ASSIGNED_TO_OU",
"ESCALATED",
"REJECTED",
"RESOLVED",
"UNRESOLVED"
"DEFAULT_RESOLVED"
]
},
"createdAt": {
Expand Down
10 changes: 4 additions & 6 deletions content/payments/billpay/api-integration/objects.mdx
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Original file line number Diff line number Diff line change
Expand Up @@ -165,12 +165,10 @@ The Payment Bill object contains information about a specific bill to be paid.

| type | description |
| ----------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------- |
| `INITIALIZED` | Initialized |
| `ASSIGNED` | Complaint has been accepted. |
| `RE_ASSIGNED` | When Customer BBPOU re assigned the complaint to the Biller BBPOU. |
| `RESOLVED` | Once the BBPOU resolves the customer related complaint, the BBPOU updates the system. |
| `DEFAULT_RESOLVED` | If no action is taken by Biller/BBPOU then NPCI automatically resolves the dispute in favour of the customer. |
| `UNRESOLVED` | If the BBPOU does not respond to the complaint within the specified TAT (Super escalation), the complaint status changed to unresolved. |
| `ASSIGNED` | After transaction is verified, the ticket is created and assigned to the BBPOU. |
| `RESOLVED` | After successful resolution of the dispute, the status is updated to resolved in favour of the customer. |
| `REJECTED` | The complaint is rejected by the Biller/BBPOU. |
| `DEFAULT_RESOLVED` | If no action is taken by Biller/BBPOU then NPCI automatically resolves the dispute in favour of the customer. |

## Bill Period

Expand Down