Skip to content

fix(bill-payments): removed unwanted dispute statuses #300

New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Merged
Dhirajkumar55 merged 1 commit into from
Jun 27, 2025
Merged

fix(bill-payments): removed unwanted dispute statuses #300

Changes from all commits
Commits
Show all changes
1 commit
Select commit
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
4 changes: 1 addition & 3 deletions content/payments/billpay/api-integration/objects.mdx
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -168,10 +168,8 @@ The Payment Bill object contains information about a specific bill to be paid.
| `INITIALIZED` | Initialized |
| `ASSIGNED` | Complaint has been accepted. |
| `RE_ASSIGNED` | When Customer BBPOU re assigned the complaint to the Biller BBPOU. |
| `ASSIGNED_TO_BOU` | When BBPCU assign the complaint to BBPOU. If the COU and BOU are same for a transaction, then the status of complaint will be changed to Assigned to OU |
| `ASSIGNED_TO_COU` | When BBPCU assign the complaint to BBPOU. If the COU and BOU are same for a transaction, then the status of complaint will be changed to Assigned to OU |
| `ASSIGNED_TO_OU` | When BBPCU assign the complaint to BBPOU. If the COU and BOU are same for a transaction, then the status of complaint will be changed to Assigned to OU |
| `RESOLVED` | Once the BBPOU resolves the customer related complaint, the BBPOU updates the system. |
| `DEFAULT_RESOLVED` | If no action is taken by Biller/BBPOU then NPCI automatically resolves the dispute in favour of the customer. |
| `UNRESOLVED` | If the BBPOU does not respond to the complaint within the specified TAT (Super escalation), the complaint status changed to unresolved. |

## Bill Period
Expand Down