Skip to content
View Julentry's full-sized avatar
2 followers · 5 following

Block or report Julentry

Block user

Prevent this user from interacting with your repositories and sending you notifications. Learn more about blocking users.

You must be logged in to block users.

Maximum 250 characters. Please don't include any personal information such as legal names or email addresses. Markdown supported. This note will be visible to only you.
Report abuse

Contact GitHub support about this user’s behavior. Learn more about reporting abuse.

Report abuse
Julentry/README.md

Tier-1 IT Support Specialist | Help Desk Technician | Microsoft 365 | Entra ID

Former US Air Force Tier-1 IT Support. Windows troubleshooting, workstation deployment, ticket-based support, and documentation in secure environments.

Core Tools

Windows 10/11 • Microsoft 365 • Entra ID (Azure AD) • ServiceNow (ITSM)
TCP/IP • DNS • DHCP • VPN troubleshooting • Remote Desktop
PowerShell • Endpoint troubleshooting • Windows Services • Task Manager
Disk usage analysis • Imaging / re-imaging • Incident documentation

What I Do (Tier-1 Scope)

  • Resolve login/access issues, connectivity problems, printer/peripheral failures, and application errors
  • Perform structured triage, troubleshooting, root cause identification, and service restoration
  • Document work notes, resolution steps, and validation in ticket-based workflows
  • Build repeatable troubleshooting workflows and PowerShell-based diagnostics

Featured Labs

1) Helpdesk Automation (PowerShell)

PowerShell diagnostics and repeatable troubleshooting scripts for system information, processes, services, disk usage, and support checks.
https://github.com/Julentry/helpdesk-automation

2) Microsoft 365 / Entra Helpdesk Lab

Create users, reset passwords, manage licensing, and block sign-in using Microsoft 365 and Entra admin workflows.
https://github.com/Julentry/m365-helpdesk-lab

3) ServiceNow Incident Workflow Lab

Create incidents, add work notes, update ticket status, and document resolution using structured ITSM workflows.
https://github.com/Julentry/servicenow-helpdesk-lab

4) Tier-1 Helpdesk Incident Response Lab

Documented Windows support incidents covering DNS failure, print spooler outage, high CPU usage, and low disk space with screenshots and resolution steps.
https://github.com/Julentry/Tier-1-Helpdesk-Incident-Response-Lab

5) Linux Support Lab

Basic Tier-1 Linux diagnostics including system information, disk usage, process checks, and network troubleshooting.
https://github.com/Julentry/linux-support-lab

Quick Proof (Fast Scan)

  • Each repo shows: issue → investigation → commands/tools → screenshots → resolution
  • Focus: real helpdesk workflows, not just code
  • Target roles: IT Support Specialist, Help Desk Technician, Service Desk Analyst

Pinned Loading

  1. helpdesk-automation helpdesk-automation Public

    PowerShell Tier-1 helpdesk diagnostics script (system info, processes, services, disk)

    PowerShell

  2. linux-support-lab linux-support-lab Public

    Tier-1 Linux troubleshooting lab | system diagnostics, disk usage analysis, process monitoring, and network testing

  3. m365-helpdesk-lab m365-helpdesk-lab Public

    Tier-1 lab: Microsoft 365 / Entra ID user management (create users, reset passwords, block sign-in) with screenshots.

  4. servicenow-helpdesk-lab servicenow-helpdesk-lab Public

    Tier-1 lab: ServiceNow incident workflow (create, document work notes, resolve) with screenshots.

  5. Tier-1-Helpdesk-Incident-Response-Lab Tier-1-Helpdesk-Incident-Response-Lab Public

    Hands-on Tier-1 helpdesk troubleshooting scenarios: DNS failures, Windows service outages, high CPU usage, and low disk space incidents documented with investigation, root cause analysis, and resol…