Either for login in or asking for a password reset, the email field is field sensitive.
We have had cases were the user registered with a capital letter at the beginning of their mail address (for example Email@example.com).
These people would then be unable to login if they typed their email address in all lower case (email@example.com). They would get confused and then try to reset their password and find themselves unable to for the very same reason.
Either for login in or asking for a password reset, the email field is field sensitive.
We have had cases were the user registered with a capital letter at the beginning of their mail address (for example
Email@example.com).These people would then be unable to login if they typed their email address in all lower case (
email@example.com). They would get confused and then try to reset their password and find themselves unable to for the very same reason.