diff --git a/content/docs/dashboard/web-checkout/web-checkout-faq.mdx b/content/docs/dashboard/web-checkout/web-checkout-faq.mdx
index de8b35a4..98ca88a2 100644
--- a/content/docs/dashboard/web-checkout/web-checkout-faq.mdx
+++ b/content/docs/dashboard/web-checkout/web-checkout-faq.mdx
@@ -37,3 +37,7 @@ Superwall.shared.identify(userId: user.id)
 ```
 
 This will ensure that the user is associated with the web checkout purchase.
+
+### A user paid on the web and can’t access their subscription in the app. What should I do?
+
+Direct them to your app’s plan management page so they can retrieve their redemption link or manage billing. For example: `http://yourapp.superwall.app/manage`
diff --git a/content/docs/dashboard/web-checkout/web-checkout-overview.mdx b/content/docs/dashboard/web-checkout/web-checkout-overview.mdx
index dbf571ba..9b5476d5 100644
--- a/content/docs/dashboard/web-checkout/web-checkout-overview.mdx
+++ b/content/docs/dashboard/web-checkout/web-checkout-overview.mdx
@@ -11,7 +11,7 @@ Web checkout requires the Superwall iOS SDK 4.2.0 or later.
   Visual learner? Go watch our web checkout tour over on YouTube
   [here](https://youtu.be/eUSIySsN1ZU).
 </Tip>
-### How it works
+## How it works
 
 Superwall presents paywalls via the concept of [campaigns](/campaigns), and each campaign has one or more [placements](/campaigns-placements). A paywall is shown in a campaign when a placement is triggered after your [audience filters](/campaigns-audience) are evaluated. This setup is Superwall's foundation, and the web checkout flow works the exact same way.
 
@@ -19,7 +19,7 @@ The core difference? Each placement becomes a unique URL that you can share, sen
 
 <Frame>![](images/web2appflow.jpg)</Frame>
 
-### Overall flow
+## Overall flow
 
 Refer to the individual pages below to get started, but for a quick, high-level overview — here's how web checkout works from beginning to end:
 
@@ -35,7 +35,7 @@ Refer to the individual pages below to get started, but for a quick, high-level
 10. In the `SuperwallDelegate`, `willRedeemLink()` is called, and then once it's fetched — `didRedeemLink(result:)` is called with the result of the redemption.
 11. Finally, this user's account and details are managed via a link they find in their [email receipt or by visiting a URL manually](/web-checkout-managing-memberships).
 
-### Getting setup
+## Getting setup
 
 Before you start, you'll need to have a Stripe account and a Superwall account. If you don't have a Stripe account, you can sign up for one [here](https://dashboard.stripe.com/register).
 
@@ -64,3 +64,7 @@ Before you start, you'll need to have a Stripe account and a Superwall account.
 ### App to Web 
 
 8. **[App to Web Checkout](/web-checkout-direct-stripe-checkout):** For customers in the United States, you can offer Stripe products directly from your iOS paywalls. 
+
+
+## Troubleshooting
+If a user has issues accessing their subscription in your app after paying via web checkout, direct them to your plan management page to retrieve their subscription link or manage billing. For example: `http://yourapp.superwall.app/manage`
diff --git a/content/shared/web-checkout/index.mdx b/content/shared/web-checkout/index.mdx
index cab00513..95d7da22 100644
--- a/content/shared/web-checkout/index.mdx
+++ b/content/shared/web-checkout/index.mdx
@@ -16,5 +16,10 @@ First, you need to [set up Web Checkout in the dashboard](/dashboard/web-checkou
 1. [Testing Purchases](/dashboard/web-checkout/web-checkout-testing-purchases)
 2. [Managing Memberships](/dashboard/web-checkout/web-checkout-managing-memberships)
 
+## Troubleshooting
+If a user has issues accessing their subscription in your app after paying via web checkout, direct them to your plan management page to retrieve their subscription link or manage billing:
+
+For example: `http://yourapp.superwall.app/manage`
+
 ## FAQ
 [Web Checkout FAQ](/dashboard/web-checkout/web-checkout-faq)
\ No newline at end of file