iPadOS app won’t log in fully

[kryton-me]

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Steps to reproduce

1. install “Nextcloud” app
2. tap “log in”
3. enter URL
4. get screen saying “Please log in before granting Mozilla/5.0 Nextcloud-iOS 7.2.2 acess…
5. tap “Log in”
6. enter email & password, tap log in
7. enter authentication code, tap submit
8. enter email & password, tap log in (yes again)
9. enter authentication code, tap submit
10. screen says “Your browser is not supported…”, tap “Continue with this unsupported browser”
11. Get the web interface of nextcloud and no files integration

Expected behaviour

Tell us what should happen

I assume I should get the same interface as the iOS app which I have working in iOS 18.7.2

Actual behaviour

Tell us what happens instead, if possible also add a screenshot

as discribed in stepts to repeat
I don’t have firefox (Mozilla) installed on the iPad

Logs

If applicable, you can post the iOS app or server logs (removing any sensitive information).

iOS logs with sensitive bits hopefully removed and not the error codes

2025-11-25 13:53:14 [ERROR] Login poll result for token "" is not successful!
2025-11-25 13:53:15 [INFO] Network response request: https://.nextcloud-ionos.com/index.php/login/v2/poll?token=, result: failure(Alamofire.AFError.sessionTaskFailed(error: Error Domain=NSURLErrorDomain Code=-1005 "The network connection was lost." UserInfo={_kCFStreamErrorCodeKey=53, NSUnderlyingError=0x135cefd50 {Error Domain=kCFErrorDomainCFNetwork Code=-1005 "(null)" UserInfo={_NSURLErrorNWPathKey=satisfied (Path is satisfied), viable, interface: en0[802.11], ipv4, dns, uses wifi, LQM: good, _kCFStreamErrorCodeKey=53, _kCFStreamErrorDomainKey=1}}, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask <>.<331>, _NSURLErrorRelatedURLSessionTaskErrorKey=(
    "LocalDataTask <>.<331>"
), NSLocalizedDescription=The network connection was lost., NSErrorFailingURLStringKey=https://.nextcloud-ionos.com/index.php/login/v2/poll?token=, NSErrorFailingURLKey=https://.nextcloud-ionos.com/index.php/login/v2/poll?token=, _kCFStreamErrorDomainKey=1}))
2025-11-25 13:53:18 [INFO] Request started: POST https://.nextcloud-ionos.com/index.php/login/v2/poll?token=

Reasoning or why should it be changed/implemented?

App not usable for me, happy with “try this…” advice

Environment data

iOS version: e.g.
iPadOS 26.1

Nextcloud iOS app version: see More > Settings
7.2.2

Server operating system:
IONOS managed

Web server: Apache, nginx
IONOS managed

Database:
IONOS managed

PHP version:
IONOS managed

Nextcloud version: see Nextcloud admin page
IONOS managed

[biggestbong]

I have got the same problem, any news??

[b0yk0k4n3m]

I had the same problem. Have you managed to resolve it?

[kryton-me]

I'm still have the issue with my IONOS instance however it works fine with another instance I now have. Wonder if its an IONOS issue, have they white listed the iOS app but not the iPadOS app? Have others replicated this on a non IONOS system?

[mpivchev]

Should be fixed with #3996