Skip to content

Auto-focus Chat tab on agent escalation #90

@davidcampbelldc

Description

@davidcampbelldc

Summary

When Carrie (the correlator) escalates a candidate to George for manual triage, the user needs to see George's recommendation. Currently the focus stays on whatever tab was active — users may not notice the escalation happened or see the guidance.

Current Behavior

  1. Carrie identifies a correlation candidate (e.g. aura.token in Salesforce)
  2. Server search finds no matches → all candidates fail
  3. Search Runner escalates to George for manual triage
  4. George provides a recommendation in the Chat tab
  5. User stays on the current tab and may miss the recommendation entirely

Expected Behavior

When the Search Runner escalates to George (or any agent-to-agent escalation that produces chat output), the JMeter client should automatically switch focus to the Chat tab so users can see the recommendation.

Context

Discovered during Salesforce HAR testing — George's recommendation was actually quite good (correctly identified the aura.token as a session bootstrap value from the initial page load), but the user had to manually navigate to the Chat tab to find it.

Priority

3. MED — UX improvement, not blocking functionality


Filed from content-type filtering session (2026-02-14)

Metadata

Metadata

Assignees

No one assigned

    Labels

    Type

    No type

    Projects

    No projects

    Milestone

    No milestone

    Relationships

    None yet

    Development

    No branches or pull requests

    Issue actions