From e0bb1d61d5d0eb1fee4decfee4a9cb45503fe828 Mon Sep 17 00:00:00 2001 From: "dhiraj.kumar5" Date: Fri, 27 Jun 2025 11:25:37 +0530 Subject: [PATCH 1/2] fix(bill-payments): dispute statuses --- api-references/payments/billpay/api-integration.json | 9 ++------- content/payments/billpay/api-integration/objects.mdx | 10 ++++------ 2 files changed, 6 insertions(+), 13 deletions(-) diff --git a/api-references/payments/billpay/api-integration.json b/api-references/payments/billpay/api-integration.json index c20a294d..aa078e64 100644 --- a/api-references/payments/billpay/api-integration.json +++ b/api-references/payments/billpay/api-integration.json @@ -2353,15 +2353,10 @@ "description": "BBPS Complaint status", "example": "ASSIGNED", "enum": [ - "INITIALIZED", "ASSIGNED", - "RE_ASSIGNED", - "ASSIGNED_TO_BOU", - "ASSIGNED_TO_COU", - "ASSIGNED_TO_OU", - "ESCALATED", + "REJECTED", "RESOLVED", - "UNRESOLVED" + "DEFAULT_RESOLVED" ] } }, diff --git a/content/payments/billpay/api-integration/objects.mdx b/content/payments/billpay/api-integration/objects.mdx index 398fad19..12aee17a 100644 --- a/content/payments/billpay/api-integration/objects.mdx +++ b/content/payments/billpay/api-integration/objects.mdx @@ -165,12 +165,10 @@ The Payment Bill object contains information about a specific bill to be paid. | type | description | | ----------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------- | -| `INITIALIZED` | Initialized | -| `ASSIGNED` | Complaint has been accepted. | -| `RE_ASSIGNED` | When Customer BBPOU re assigned the complaint to the Biller BBPOU. | -| `RESOLVED` | Once the BBPOU resolves the customer related complaint, the BBPOU updates the system. | -| `DEFAULT_RESOLVED` | If no action is taken by Biller/BBPOU then NPCI automatically resolves the dispute in favour of the customer. | -| `UNRESOLVED` | If the BBPOU does not respond to the complaint within the specified TAT (Super escalation), the complaint status changed to unresolved. | +| `ASSIGNED` | After transaction is verified, the ticket is created and assigned to the BBPOU. | +| `RESOLVED` | After successful resolution of the dispute, the status is updated to resolved in favour of the customer. | +| `REJECTED` | The complaint is rejected by the Biller/BBPOU. | +| `DEFAULT_RESOLVED` | If no action is taken by Biller/BBPOU then NPCI automatically resolves the dispute in favour of the customer. | ## Bill Period From 376bd9b9f1e6f7fdbe4dc9ab2a65324d84dcdec6 Mon Sep 17 00:00:00 2001 From: "dhiraj.kumar5" Date: Fri, 27 Jun 2025 13:03:52 +0530 Subject: [PATCH 2/2] made some changes --- .../payments/billpay/api-integration.json | 18 ++++-------------- 1 file changed, 4 insertions(+), 14 deletions(-) diff --git a/api-references/payments/billpay/api-integration.json b/api-references/payments/billpay/api-integration.json index aa078e64..9642f707 100644 --- a/api-references/payments/billpay/api-integration.json +++ b/api-references/payments/billpay/api-integration.json @@ -2494,15 +2494,10 @@ "items": { "type": "string", "enum": [ - "INITIALIZED", "ASSIGNED", - "RE_ASSIGNED", - "ASSIGNED_TO_BOU", - "ASSIGNED_TO_COU", - "ASSIGNED_TO_OU", - "ESCALATED", + "REJECTED", "RESOLVED", - "UNRESOLVED" + "DEFAULT_RESOLVED" ] } } @@ -2769,15 +2764,10 @@ "description": "BBPS Complaint status", "example": "ASSIGNED", "enum": [ - "INITIALIZED", "ASSIGNED", - "RE_ASSIGNED", - "ASSIGNED_TO_BOU", - "ASSIGNED_TO_COU", - "ASSIGNED_TO_OU", - "ESCALATED", + "REJECTED", "RESOLVED", - "UNRESOLVED" + "DEFAULT_RESOLVED" ] }, "createdAt": {