diff --git a/content/payments/billpay/api-integration/objects.mdx b/content/payments/billpay/api-integration/objects.mdx index a6915d07..398fad19 100644 --- a/content/payments/billpay/api-integration/objects.mdx +++ b/content/payments/billpay/api-integration/objects.mdx @@ -168,10 +168,8 @@ The Payment Bill object contains information about a specific bill to be paid. | `INITIALIZED` | Initialized | | `ASSIGNED` | Complaint has been accepted. | | `RE_ASSIGNED` | When Customer BBPOU re assigned the complaint to the Biller BBPOU. | -| `ASSIGNED_TO_BOU` | When BBPCU assign the complaint to BBPOU. If the COU and BOU are same for a transaction, then the status of complaint will be changed to Assigned to OU | -| `ASSIGNED_TO_COU` | When BBPCU assign the complaint to BBPOU. If the COU and BOU are same for a transaction, then the status of complaint will be changed to Assigned to OU | -| `ASSIGNED_TO_OU` | When BBPCU assign the complaint to BBPOU. If the COU and BOU are same for a transaction, then the status of complaint will be changed to Assigned to OU | | `RESOLVED` | Once the BBPOU resolves the customer related complaint, the BBPOU updates the system. | +| `DEFAULT_RESOLVED` | If no action is taken by Biller/BBPOU then NPCI automatically resolves the dispute in favour of the customer. | | `UNRESOLVED` | If the BBPOU does not respond to the complaint within the specified TAT (Super escalation), the complaint status changed to unresolved. | ## Bill Period