I was asking @cnaude if he could hook PurpleIRC (an IRC bridge) to your ticket system so I could see in IRC when players create new ticket and interact with those tickets easily. Would you be willing to add such event?
You can see our discussion here -=- cnaude/PurpleIRC-spigot#9
Similar to how PurpleIRC hooks to ReportRTS -=- https://github.com/cnaude/PurpleIRC/blob/master/src/main/java/com/cnaude/purpleirc/Hooks/ReportRTSHook.java